Updated: September 2, 2025
Welcome to JAIRA RENT A CAR ("the company"). We take care of your personal data with rigor and transparency, in compliance with the GDPR and the LOPDGDD. Here we explain clearly what data we process and why.
Controller: Alberto Gonzalo Acosta Mendoza — Jaira Rent a Car
NIF: 78480103D
Address: Calle El Chabusquillo, nº 6, Arrecife 35500 (Las Palmas), Spain
Phone: +34 928 320 355
General email: [email protected]
Privacy/DPO email: [email protected]
Website: https://www.jairarentacar.com
Purpose of contact: handling privacy inquiries and the exercise of rights
Vehicle and caravan reservations and rentals: manage quotes, contracts, payments, and vehicle pick-up/return.
Customer service: inquiries via email, phone, or web forms.
Verification and security: identity and driving license verification; fraud prevention and damage management.
Legal and accounting management: invoicing, bookkeeping, and tax obligations.
Service communication: notices about your booking, return reminders, incidents, or changes.
Marketing with consent: newsletters, offers, and satisfaction surveys.
Video surveillance on premises: safety of people, assets, and workplace monitoring.
Identification: full name, ID/Passport, date of birth
Contact: email, phone, postal address
Driving: driver’s license number, issuing country, expiration date 🚘
Reservation and contract: reservation number, assigned vehicle, extras (seats, GPS, insurance), signature
Payment and billing: bank or card details via secure gateways 💳
Incidents: damage reports, accidents, roadside assistance
Web and communications: technical and analytical cookies, email metadata (if you interact)
Image: video surveillance cameras based on legitimate security interest 🎥
We do not request special categories of data except in case of legal obligation or urgent medical assistance.
Contract performance: manage your booking and rental, payments, and returns
Legal obligation: invoicing, taxation, traffic, and road safety regulations
Legitimate interest: fraud prevention, facility and fleet security, service improvement
Consent: commercial communications and certain analytical or marketing cookies
Contracts and billing: during the relationship and up to 6 years under commercial and tax law
Damage/accident documentation: up to 5 years for liability management
Video surveillance: maximum 30 days unless retained for investigation
Marketing: until you withdraw your consent or object
Only when necessary and with safeguards:
Technology providers: hosting, email, CRM, e-signatures, payments
Insurance companies and roadside assistance: policy management, claims, towing
Workshops and experts: damage repair and assessment
Financial institutions and payment gateways
Public authorities and law enforcement where legally required
We carry out international data transfers only if the provider offers adequate safeguards (Standard Contractual Clauses or other GDPR mechanisms).
You may exercise access, rectification, erasure, objection, restriction, and portability rights. If we rely on your consent, you may withdraw it at any time.
To exercise them, write to [email protected] with proof of identity. You may also file a complaint with the Spanish Data Protection Agency (AEPD) if you believe your request has not been properly addressed.
We apply technical and organizational measures to protect your data: encrypted transmission, access control, backups, access logs, and staff training.
We use technical cookies for website functionality and, with prior consent, analytical and marketing cookies to measure and improve user experience. You can configure or withdraw your consent via the banner or your browser settings. See details in our Cookie Policy.
If you provide data of other people (e.g., an additional driver), you must inform them of this policy and ensure you are authorized to provide their data.
We may update this policy to reflect legal or service changes. We will publish the current version and indicate the update date.
We use your data to manage car and caravan rentals and ensure service security
Main legal bases: contract and legal obligations; marketing only with consent
We keep data only as required by law and service needs
You can exercise your rights by writing to [email protected]